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FAQs & Delivery

You can make changes to your purchase (cancellation, change, or add a new item) within the first 24 hours of placing an order.

To do so, please contact us over our WhatsApp number +20 103 073 4131 or email us at

We accept major credit cards and cash on delivery (in Egypt only).

If you are in Egypt, we accept currency only in Egyptian pounds. 

If you are anywhere else in the world, we accept payment only in US dollars.

MakladWali offers a one-year warranty against any manufacturing defects. Please contact us if anything goes wrong with your item.

Please contact us either on our WhatsApp number +20 103 073 4131 or email us at

You can return/exchange any item within two weeks of receiving it provided it is in the same condition in which you bought it.

In case of returning a product, we offer refunds once the product has been returned to our shop.

If you have paid cash on delivery, we will refund you once money appears in our accounts (usually within one week)

If you have paid via credit card, we will return money once product is in our shop.

In both cases, MakladWali will refund full amount excluding money going to Payment and delivery partners.

2-3 working days in Cairo, 5 days all over Egypt, and one-week international shipping.